The Beginners Guide To Systems (Getting Started 101)

How to Choose a New Telephone System for Your Business If you’re a business owner, you might recognize your telephone system as your link to suppliers, customers, and the rest of the world. It’s therefore imperative to have a telephone system that makes it possible to communicate efficiently within and beyond the organization. The wrong system can have major repercussions, such as communication breakdown with customers and suppliers. So how can you tell what telephone system is appropriate for your business. The tips below should be of help: Plan for employees At this moment, how many staff members do you have? About how many do you think you’ll have in the next two to three years? t’s important that you know how many employees will need telephones now and in the not-so-distant future. If you expect your business to grow fast, then it’s important that you go with a phone system that can scale easily. This is so that you won’t have to incur the high switching costs in case the old system cannot scale as needed.
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Determine features needed
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What features will be absolutely important to your telecommunication needs? Would you like to have an auto-attendant feature that connects a customer to the individual they’re looking for? Do you also want conference calling and call forwarding functionality? How about getting transcripts of voice messages in your email through a voicemail-to-email feature? Have a talk with your staff members about the features they require most. Remember that some of those features may be unnecessary and will only serve to add up the cost. Select telecom technology You’ll need to decide between PBX systems and VoIP phone systems. PBX systems use a centralized piece of equipment to route calls to the correct person or department. These systems are costly, and an expert is required to program them. The main advantage with PBX systems is that they can scale easily, as you only need to purchase additional handsets, which are relatively inexpensive. VoIP phone systems do not use the centralized equipment used with PBX systems. They’re easier to use and are ideal for businesses with multiple locations. However, the cost of each handset is relatively high. When choosing between the two systems, you will need to consider your long-term staffing plans. On-premises vs. cloud/hosted systems Today, there’s quite a number of companies offering cloud/hosted telephone services. The upside to this solution is the minimal capital expenditure–since the infrastructure is handled by the telephone service provider, you only need to buy IP phones. You’re then required to pay a monthly subscription fee to access the service. The main disadvantage with this arrangement is that you don’t have any control over the telephone service, so when issues come up, you’ll have to wait for the provider to fix them.